POLICY
Refunds & Returns
How to return an item and request a refund with Cavin Resources.
We want you to be satisfied with every order. This policy explains when items can be returned, how to request a refund, and how long the process takes. For bulk and commercial orders, specific terms are confirmed on your order confirmation.
Return Eligibility
You may request a return within 30 days of delivery, provided the product is unused, in its original packaging and in resalable condition. Some bulk, custom-blended or perishable goods may be non-returnable, and this is noted on your order confirmation.
How to Start a Return
Contact our team at info@cavinresource.org or +60 10 916 9253 with your order number and the reason for the return. We will confirm eligibility and send return instructions. Please do not ship anything back before your return has been approved.
Refunds
Once we receive and inspect the returned goods, approved refunds are processed within 14 business days to your original payment method. You will receive an email confirmation once the refund has been issued.
Exchanges
If you would prefer an exchange, let us know when you start your return. Exchanges are subject to product availability and the same eligibility conditions as returns.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or a full refund at no cost to you.
Shipping Costs
Original and return shipping costs are non-refundable unless the return is due to our error, such as a damaged or incorrect item. We do not charge a restocking fee.
Non-Returnable Items
Used or opened products, custom-blended or special-order goods, and items that are not in their original condition cannot be returned unless they are faulty.
Frequently Asked Questions
You can request a return within 30 days of delivery for eligible items in their original, resalable condition.
Approved refunds are processed within 14 business days after we receive and inspect the returned goods.
Shipping costs are non-refundable unless the return is due to our error, such as a damaged or incorrect item.
Yes, exchanges are available subject to stock and the same eligibility conditions as returns.
Contact us within 7 days of delivery with photos and your order number, and we will arrange a free replacement or refund.
No, we do not charge a restocking fee on approved returns.
Need Help with a Return?
Contact our team at info@cavinresource.org or +60 10 916 9253 and we will guide you through the process.
