Refund Policy
Refund Policy Overview
Understand Our Refund Process
Discover the details of our refund policy, designed to ensure transparency and customer satisfaction at Cavin Resources Malaysia.
At Cavin Resources Malaysia, we are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, our refund policy outlines the conditions under which refunds are granted. To be eligible for a refund, the request must be made within 30 days of purchase, and the product must be unused and in its original packaging. Refunds are processed within 14 business days after the return is received and inspected. Please note that shipping costs are non-refundable, and certain items may be exempt from refunds due to their nature. For a detailed understanding of our refund policy, please contact our customer service team.
Refund Policy FAQs
Find answers to the most common questions regarding our refund process and policies at Cavin Resources Malaysia.
What is the timeframe for requesting a refund?
You can request a refund within 30 days of your purchase date.
How long does it take to process a refund?
Refunds are typically processed within 14 business days after we receive and inspect the returned product.
Are shipping costs refundable?
Unfortunately, shipping costs are non-refundable unless the return is due to an error on our part.
Items that have been used, opened, or are not in their original condition may not be eligible for a refund.
To initiate a refund request, please contact our customer service team with your order details and reason for return.
Yes, exchanges are possible if the product is in stock. Please contact our support team for assistance.
If you receive a damaged product, please contact us immediately for a replacement or refund.
No, we do not charge a restocking fee for returns that meet our refund policy criteria.
You will receive an email notification once your refund has been processed. Please allow a few days for the transaction to reflect in your account.
Phone
Address
Jalan Bintulu – Miri, Suai, 98200 Miri, Sarawak, Malaysia
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